How can I get informed about new arrivals?

You can follow us from our social media accounts. We post the new arrivals there as well as on our website. If you do not have any social media account or do not want to follow us, please register to our community through our website. We will send emails automatically which contains the information of new arrivals. Besides if you purchase any item from us, your account will be generated automatically.

What if I don’t want to open an account?

It is not an obligation to create an account for making any purchase. But we recommend you to create it otherwise, if you want to make a purchase second time you have to fill informations again that you have filled before. Your informations will be stored in our database and will not be shared with third parties for any reason. Please check our Privacy Policy for further information.

How can I check the progress of an order I have placed?

We inform you at every stage via email. Furthermore if you want to get informed at any time, email us with your name and order number. We will be in touch with you within 24 hours with further information.

What if my goods purchased are faulty. What should I do?

All of our products are being packaged carefully and checked for quality. If your product is fault you must contact us within 7 days of your receipt of your delivery. Please specify the faulty with details and take the pictures of product where the faulty is in evidence.

How do I measure my ring size?

International Ring Size ChartAmonisra Ring Sizing Guide

There are several different ring-sizing systems worldwide. There is an International Ring Size Chart given, so you can compare and determine your ring size.

If you don’t have any idea about your ring size you can follow these instructions:

  • Wrap a piece of string or a strip of paper around your finger.

  • Mark the point where the two ends meet.

  • Measure the string or paper against a ruler to get the circumference of your finger.

  • Divide that by 3,14 to get the diameter of your finger.

  • Look up your ring size from the chart. Your measurement should not be just the right number on the table. If the number you measured is different, pick up the higher number which is closest to your measurement.

There is also a Ring Sizing Guide on the link. Download it and follow the instructions and find your ring size.

How long it takes the product’s being ready and being shipped?

It depends on the product. Some of them are ready, some of them takes time to get prepared. It usually takes 5-12 business days to be ready for the shipping. You will be informed throughout the process via email.

Making a purchase

Once you have placed the order, we will be in contact by email. It usually takes 5-12 business day depending on the complexity of the product. You will be informed by email in every stage.

Once an order has been placed, it cannot be cancelled. If you have made an error with your order, please contact us as soon as possible.

If you order a number of items, all items will be shipped at one time.

If you need something gift wrapped and a personal card included, please include information about your requirements in the ‘Message’ field during checkout.

Although Amonisra pays attention to the availability of products, an item may have gone out of stock at the time of your order. If for some reason the item you have purchased is out of stock, we will notify you within 48 hours of your order and advise you of the estimated delivery time. If you are not pleased with delayed time and want your money back, please let us know and we will refund it. If you won’t inform us within 48 hours after the notification about the delay, we will assume that you have accepted the delayed time and we will continue the process of the order.

Upon confirmation, the order will be sent to Amonisra for processing. While every effort will be made to ensure the colour, design, and style of the products displayed on the Amonisra website are representative of the original products, slight variations may occur for technical and other reasons. Amonisra shall not be liable for any error or inaccuracy in the photographs or graphical representations of the products displayed on our website. If you have any questions about the products, please don’t hesitate to contact us.

Amonisra has the right to cancel any order placed by a customer with whom it has had a dispute concerning a prior order, or if Amonisra has reasonable ground to suspect that such customer has violated these terms and conditions, or is engaged in fraudulent activites.

What if I’m having trouble placing order?

Please contact us via email. We will try to resolve this issue for you.

What should I do if I have any further questions or need extra help for my purchase?

Please feel free to send us a message via email or any of our social media accounts. We will reply within 24 hours.

How much will I have to pay in duties and taxes?

Purchases may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. To determine exactly what these charges may be, it may be necessary to call your local customs office to gain further details.